Hosting, cloud and domain FAQ

Not yet: today every service is activated with assistance. You send us a request from the site, receive a written offer with price, renewal, inclusions and limits, and the service is activated once you sign. Online ordering will arrive with the opening of the client portal.

Catalogue prices are launch prices, VAT excluded. The written offer states the price applied, the renewal price and the terms before you sign: no costs hidden inside fees and no lifetime price locks.

The client area, online invoices and tickets arrive when online ordering opens. Until then, write to support@lubemy.com for support and to info@lubemy.com for offers, contracts and billing: every request is tracked.

No: you pay a single supplier, us. The relationship with the infrastructure provider is managed by our company, and you do not need to open accounts with third parties.

Yes, with the plans and partner agreements that provide for it: separate accounts, declared quotas and contractual protection of your end clients. Creating further resellers autonomously requires a specific feature, stated in the contract.

Only when stated in the plan. Professional mail and domains are separate items, so no costs are hidden inside fees: each plan declares what it includes and what it does not.

Incidents and requests have scopes and hours defined in the contract for each service. Development, new configurations and specialist work are quoted separately and before starting.

For eligible services yes, with the renewal price stated in the offer before you sign and explicit discount conditions. Variable usage (AI consumption, for example) follows separate rules.

Your contract, support and billing are with us. Services run on infrastructure from a third-party cloud provider, which may be technically identifiable and is named in the relevant contractual documentation: we do not hide it, we manage the relationship.

Hosting plans use shared resources with per-account separation; Cloud plans dedicate a virtual machine to the customer. Neither term implies an exclusive physical server.

No: the VM hosts applications, while AI requires a service, integration and metered usage. Each AI package states the model, limits, data processed and prices, with a per-customer budget.

With the Reseller plans that include WHM, you get limited privileges to create and manage your clients' cPanel accounts, within the plan's quotas. The number of accounts, storage and licences are stated in the contract; multi-site access is not automatically a WHM reseller.

No: the process is designed to start with one or two sites. The rest of the portfolio moves only when the agreed checks pass, following a calendar coordinated with your deadlines.

Every migration has a rollback plan: if the verification checklist is not passed, we return to the source environment, document what was observed and reschedule the work.

We hand over data and information in the formats set out in the contract; assisted migration to another provider, with timing and costs of any work, is explicit. The exit path is part of the contract, not an exception to negotiate.